Delivery Information
 
Stock Availability
 
Placing an Order
 
Same Day Dispatch
 
Free Next Day Delivery
 
Standard UK Delivery
 
Next Day, Saturday & Sunday Delivery

UK Offshore Isles, Highlands and Northern Ireland
 
Europe
 
Worldwide
 
Cancellations/Returns
 
Damaged Goods
 
Redelivery Charges
 
Delays
 
Items Not Received
 
Packaging

 
Stock Availablity
All our products are held at our warehouse in Twickenham ready for dispatch.  If stock levels drop to zero our system will automatically display the message ‘Sorry, this item is out of stock’ and will not allow purchase.
 
Placing an Order

Once you have placed an order with us, you will receive a confirmation email and another when your order has been dispatched.  In the unlikely event that there is an issue with any part of your order, we will contact you as soon as possible so please ensure your contact details are correct.
 
To calculate the correct delivery charge, please ensure you choose the relevant delivery area applicable to your address from the drop-down menu.  If the delivery address is a business please include the company name.  Incorrect delivery information could cause delays as we may need to contact you before we dispatch.
 
Same Day Dispatch

Orders received before 3pm Monday to Friday (excluding Bank Holidays) are processed and despatched the same day. Orders placed after 3pm Monday to Friday and orders placed over the weekend or on Public Holidays will be despatched on the next working day. A ‘Working Day’ excludes Saturday, Sunday and National Public Holidays. European and Worldwide orders weighing over 2kg where delivery charges need to be calculated and confirmed are dispatched when delivery is paid in full.
 
Please note: although we are open between 9am and 5pm weekdays and 10am and 2pm Saturdays (summertime) - couriers and Royal Mail only collect from us on weekdays (not bank holidays) at a set time in the afternoon.
 
Free Next Day Delivery

Free Next Day delivery on orders over £75 applies to UK mainland only and excludes European and Worldwide deliveries.  Order values over £75 going to UK Offshore Isles, Highlands and Northern Ireland addresses will receive £6.99 discount (in line with UK mainland) from their delivery cost.
 
UK Delivery Charges
 
 
Weight
 
Under 500g
 
Up to 1kg
Up to 2kg
Over
2kg
 
Standard UK
 
 
£2.99
 
£3.99
 
£4.99
 
 
Next Working Day  
 
 
£6.99
 
 £6.99
 
 
Next Day before 10am
 
 
£11.99
 
Saturday
 
 
£15.99
 

Sunday
 

£18.99
 
Channel Islands, Offshore Isles, Highlands and Northern Ireland (including some HS, IV, KA, KW, PA, PH, PO and ZE postcodes)
 
 
£2.99
 
£3.99
 
£4.99
 
£11.99

Standard UK Delivery
Lighter orders (under 1.5kg) are sent out via Royal Mail 1st Class or Royal Mail Tracked.
  
Heavier orders (over 1.5/2kg) are sent via 48 hour courier service (signature required).

Next Working Day, Next Working Day before 10am, Saturday and Sunday 
All Next Working Day, Next Working Day before 10am, Saturday and Sunday orders are sent out via Royal Mail Special Delivery or courier and will require someone to sign for them. All orders are processed and dispatched as outlined in our Dispatch Policy.
 
Please note: Next Day services are not available to Northern Ireland, Offshore Islands, Scottish Isles and Highlands including some HS, IV, KA, KW, PA, PH, PO and ZE postcodes.
 
UK Offshore Isles, Highlands and Northern Ireland

Orders weighing below 2kg are sent via Royal Mail 1st Class Post, with the same delivery charges as the rest of the UK. However, higher value orders (where increased insurance is necessary) and heavier orders weighing over 2kg have to be sent via courier service and as with all of our other delivery charges this is charged at cost price.  As above, we automatically apply a £6.99 discount for orders over £75.

 
 
 
Weight
 
Under 250g
 
Up to 1kg
Up to 2kg
Over 2kg
 
Europe
 
 
€3.49
 
€9.30
 
€17.50
*POA
 
 
Worldwide
 
 
US$6.30
 
US$19.10
 
US$28.60
 
*POA

Due to fluctuations in exchange rates, the above charges may vary slightly from the actual prices shown in your shopping basket and are intended as a guide only. 
 
Europe

European orders below 2kg are shipped via Royal Mail Airmail Small Packets - please allow 3 to 5 working days for delivery.
 
* For heavier orders weighing over 2kg once you have placed your order we will find the most competitive courier price based on destination, weight and size of package and email the cost to you for confirmation – you are under no obligation to buy but we will not dispatch until the shipping charge has been paid.
 
Some lengthier items like telescopic flagpoles may incur an oversize item surcharge which will vary depending on destination country – we will email a request for an additional payment and your order will be dispatched upon confirmation and payment.
 
European orders over 2kg are shipped via courier - please allow 4 to 5 working days for delivery.
   
Worldwide

Orders below 2kg are shipped via Royal Mail Airmail Small Packets - please allow 5 to 7 working days for delivery.
 
* For heavier orders weighing over 2kg once you have placed your order we will find the most competitive courier price based on destination, weight and size of package and email the cost to you for confirmation – you are under no obligation to buy but we will not dispatch until the shipping charge has been paid.
 
Some lengthier items like telescopic flagpoles may incur an oversize item surcharge which will vary depending on destination country – we will email a request for an additional payment and your order will be dispatched upon confirmation and payment.
 
Worldwide orders over 2kg are shipped via courier - please allow 3 to 5 working days for delivery.
 
Cancellations/Returns
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our website and claim a full refund of the price paid for the goods.  To cancel your order you must notify us in writing via email/post within seven [7] working days following the day of delivery.  We will confirm your cancellation via email - the goods must then be returned to us in an unused and re-saleable condition i.e. unopened with any seals and shrink wrap intact within ten [10] days.  You are responsible for the cost of safe carriage back to us - unfortunately, original delivery charges cannot be refunded.
 
Damaged Goods
When you receive your goods please check them for damage and notify us in writing via email/post within five [5] working days following the day of delivery.  We will send you an email with returns number and details of how to return.
 
Redelivery Charges
When you order an item at eFestivals Camping Shop that will not fit through a letterbox - please make sure you choose a delivery address where you know there will be someone in to receive it.  If there is nobody available to receive an order the courier/postman will usually try a neighbouring address and leave it with them – you should receive a card informing you of this.  If, for whatever reason, you do not want your parcel left with a neighbour you will need to write this in order notes at the time of ordering.
 
All next day services and orders over 1.5kg in weight or £50 total cost will need to be signed for, if the postman/courier are unable to obtain a signature or fit a parcel through your letterbox a card will be left for you to contact your local post office/sorting office/courier depot to collect or organise redelivery (chargeable).
 
If you do not contact your post office/sorting office/courier depot within the time specified your parcel will be returned to us, which will mean two charges – the cost of the original delivery plus the same charge to return the parcel to eFestivals Camping Shop.  Please note: these charges (plus a 10% handling fee applied at our discretion) will be passed on to you (the customer) even if you were originally eligible for free delivery. If you still require your items, unfortunately, we will also have to charge for redelivery.
 
If your parcel is being sent to a business address, to eliminate any confusion, please include the name of the business in the shipping address and make sure there is someone to sign for it as we will have to charge for redelivery. 

Delays Due to Adverse Weather, Major Incidents Sporting Events etc…

Delays caused by adverse weather conditions, major incidents, sporting events etc… are obviously out of our control.  On this basis, unfortunately, we cannot refund any delivery charges for late deliveries.
 
Items Not Received
Heavier orders over 1.25kg are sent via courier and are trackable so please check the email address you left at time of purchase as you will have been sent an email with tracking details when your order was dispatched.
 
For lighter orders please check whether a card has been left. If the postman is unable to fit a parcel through your letterbox or obtain a signature for higher value items over £50 a card will be left for you to contact your local post office/sorting office.  Postmen are obliged to leave this card so please check with other people within your household who may have put it somewhere safe.
 
In the rare case that an order or card has still not been received within the expected timeframe Royal Mail state that we need to wait 15 working days for UK delivery, 20 working days for EU delivery and 25 working days for the rest of the world before we can make a claim for lost item. 
 
Please send an email to efestivalscamping@funkyleisure.co.uk if your item has still not been received after this period and we will put in a claim.  You will then receive a non-receipt confirmation form from Royal Mail which you will need to fill in and we can then either send out a replacement item or refund you. Please note: all non-receipt claims will need to be received within 8 weeks of dispatch confirmation.
 
If you desperately need your item before this waiting period is over, unfortunately we can only recommend that you purchase a replacement and wait for the refund to come through for the original item. Items can get caught up in the system and do occasionally turn up within waiting periods in which case you can return the original item back to us for a refund - however we cannot refund postage costs in these circumstances.
 
Packaging
As part of our environmental policy we reuse 95% of all boxes and packaging that comes into our warehouse and recycle the rest.
 
Any new boxes that are bought in are made from 75% recycled cardboard and are 100% degradable and recyclable.
 
Our postal tubes are manufactured from 100% recycled cardboard and are recyclable, the plastic end caps are made from LDPE (Low Density Poly-Ethylene) and can be taken to any recycling plant that accepts plastic.
 
We use small gauge biodegradable bubble wrap which breaks down quickly in landfill and is absorbed back into the soil with no harmful residues. Once decomposition has occurred the only by-products that remain are small amounts of CO2, H2O and biomass that serve as nutrients for soil microbes.